workiom
Business Management Software
Business Management Software
Business Management Software
Dashboard App
Dashboard App
Dashboard App
Business Management
Business Management
Business Management
About Product
Workiom is a SaaS project that offers an all-inclusive cloud platform to digitize any type of business with an extensive list of features, templates, and ready-to-use applications. It helps to tailor the perfect workspace for any type of business processes.
My Role as Product Designer
Dashboard App
Business Management
SaaS
CRM & TMS
B2B / B2C
Cloud Platform
About Product
Workiom is a SaaS project that offers an all-inclusive cloud platform to digitize any type of business with an extensive list of features, templates, and ready-to-use applications. It helps to tailor the perfect workspace for any type of business processes.
My Role as Product Designer
Dashboard App
Business Management
SaaS
CRM & TMS
B2B / B2C
Cloud Platform
About Product
Workiom is a SaaS project that offers an all-inclusive cloud platform to digitize any type of business with an extensive list of features, templates, and ready-to-use applications. It helps to tailor the perfect workspace for any type of business processes.
My Role as Product Designer
Dashboard App
Business Management
SaaS
CRM & TMS
B2B / B2C
Cloud Platform
THE PROBLEM
The client came to us intending to redesign the existing product that did not work so well in terms of usability and based on customers feedback. The customer satisfaction rate was very low. Customers prefer to choose competitors in most cases.
THE PROBLEM
The client came to us intending to redesign the existing product that did not work so well in terms of usability and based on customers feedback. The customer satisfaction rate was very low. Customers prefer to choose competitors in most cases.
THE PROBLEM
The client came to us intending to redesign the existing product that did not work so well in terms of usability and based on customers feedback. The customer satisfaction rate was very low. Customers prefer to choose competitors in most cases.
DESIGN SOLUTIONS
The solution was to redo the product experience from scratch by using fundamental research methods and UX approaches.We combined users' feedback, business needs, and technical capabilities to provide an excellent pithily UX/UI redesign.
DESIGN SOLUTIONS
The solution was to redo the product experience from scratch by using fundamental research methods and UX approaches.We combined users' feedback, business needs, and technical capabilities to provide an excellent pithily UX/UI redesign.
DESIGN SOLUTIONS
The solution was to redo the product experience from scratch by using fundamental research methods and UX approaches.We combined users' feedback, business needs, and technical capabilities to provide an excellent pithily UX/UI redesign.
THE OUTCOME
Before the start, the customer satisfaction rate (CSAT) was about 2.9 points, which is very low. After the launch of a new desktop app design, the CSAT increased to 4.8 as we have solved all users' pain-points in a new design.
Initial CSAT
2.9 of 5
CSAT After Redesign
4.8 of 5
THE OUTCOME
Before the start, the customer satisfaction rate (CSAT) was about 2.9 points, which is very low. After the launch of a new desktop app design, the CSAT increased to 4.8 as we have solved all users' pain-points in a new design.
Initial CSAT
2.9 of 5
CSAT After Redesign
4.8 of 5
THE OUTCOME
Before the start, the customer satisfaction rate (CSAT) was about 2.9 points, which is very low. After the launch of a new desktop app design, the CSAT increased to 4.8 as we have solved all users' pain-points in a new design.
Initial CSAT
2.9 of 5
CSAT After Redesign
4.8 of 5
I let you peek under the hood and showed you design process.
Now, see the work results:
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Let's Discuss Your
Next Project
From vision to execution, we help brands design products that connect and perform.
Contact Us
Let's Discuss Your
Next Project
From vision to execution, we help brands design products that connect and perform.
Contact Us
Let's Discuss Your
Next Project
From vision to execution, we help brands design products that connect and perform.